Phase3 Telecom is West Africa’s largest independent fibre optic infrastructure and telecommunications services provider.
With coverage of 6000km and counting, the company is licensed to run its network on Nigeria’s power infrastructure with expansion into the ECOWAS region using its unique Right of Way (RoW). Phase3 is headquartered in Abuja and currently drives a fast growing efficient, affordable and reliable backbone that service many of the region’s largest telecommunications operators, internet service providers (ISPs), government institutions, schools, universities, multinationals, corporate organizations, small businesses, hospitals and residences, in Nigeria and West Africa sub-region. Phase3’s service offerings cover transmission, broadband and convergence.
Network Operating Center (NOC) Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience 7 years
- Location Abuja
- Job Field ICT / Computer
ROLE SUMMARY
The NOC Manager oversees the NOC operations, ensuring that system requirements are properly implemented and procedures are routinely followed. Field Engineers and other technical teams rely on the NOC for information and troubleshooting during downtimes. Therefore, the NOC Manager will interface with both internal and external customers, as he bridges the gap between the clients and the engineers working behind the scene.
Our clients are the leading players in the Nigerian Telecommunication industry; hence Candidate must possess strong analytical skills to analyse and provide robust but adaptable solutions to meet client needs and make possible recommendations for changes in line with current and future industry related requirements.
DUTIES & RESPONSIBILITIES
Include but not limited to:
The NOC Manager oversees the NOC operations, ensuring that system requirements are properly implemented and procedures are routinely followed. Field Engineers and other technical teams rely on the NOC for information and troubleshooting during downtimes. Therefore, the NOC Manager will interface with both internal and external customers, as he bridges the gap between the clients and the engineers working behind the scene.
Our clients are the leading players in the Nigerian Telecommunication industry; hence Candidate must possess strong analytical skills to analyse and provide robust but adaptable solutions to meet client needs and make possible recommendations for changes in line with current and future industry related requirements.
DUTIES & RESPONSIBILITIES
Include but not limited to:
- Leading the monitoring of operations of the NMS(s)/NOC 24/7, utilizing best practice operational processes with the aim of achieving service assurance and optimal customer experience.
- Ensure proper analysis of network alarms to enable clear interpretation of issues.
- Supervise the constant documentation of provisioned links in the database.
- Coordinate the generation of network availability and performance on daily/weekly/monthly basis.
- Ensure reconciliation of SLA indices with customers.
- Ensure trouble tickets are generated with details whenever there is an incident on the network.
- Escalation of incident to Field Team and necessary stakeholders immediately an outage occurs.
- Responsible for coordinating and sending out mails to clients.
- Responsible for the efficient management of customer complaints and escalation as may be appropriate.
- Manage communication with field support engineers and other third party stakeholders on the SLA/KPI fulfillment.
- Monitor and ultimately ensure Service Restoration - meeting SLA on services
- Foster relationships with various departments within Phase3; build customer trust by constant engagement and support, manage downtimes and negotiate conflicts (with a technical focus).
EDUCATIONAL QUALIFICATION & EXPERIENCE
- Degree in Electrical Engineering /Telecommunication/Computer science /Computer Engineering or equivalent.
- Minimum of seven years experience with at least three of these spent managing a NOC in a medium to large sized organization.
- Experience as a team lead.
KEY SKILLS AND ATTRIBUTES
- Significant proven experience in a similar role with an ISP or Telecom organization.
- Knowledge of network performance/configuration parameters and their interpretation and use.
- Strong Customer Relationship Management Skills.
- Ability to manage and lead a team.
- Dynamic and Creative; able to assimilate quickly and act decisively.
- Professional and positive work approach
- Strong verbal, written and interpersonal communication skills; comprehensible enough for a varied audience.
Network Operations & Maintenance (NOM) Technician
- Job TypeFull Time
- QualificationOND BA/BSc/HND
- Experience 3 years
- Location Kano
- Job Field ICT / Computer
- ROLE SUMMARY
The NOC Engineer is to ensure maximum service availability and performance; to provision customer network services on core equipment and; to provide support services for Engineering and other technical teams. The role of the NOC Engineer is pivotal as it oversees network surveillance and incident management activities which are at the core of our business.
Our clients are the leading players in the Nigerian Telecommunication industry; hence Candidate must possess high-level technical capabilities to function within the industry. Candidate must be able to prioritize remediation in a 24/7 environment with critical uptime requirements.
- Responsible for the monitoring of operations of the NMS(s)/NOC 24/7.
- Ensure proper analysis of the network alarms to enable clear interpretation.
- Ensure constant documentation of provisioned links in the database.
- Coordinate the generation of network availability and performance on daily/weekly/monthly basis.
- Ensure trouble ticket is generated with details whenever there is an incident on the network.
- Escalation of incident to Field Team/NOC Manager immediately an outage occurs.
- Have knowledge of the transmission equipment/data network (SDH/DWDM/ROUTING) technology.
- Work with the support engineers in restoring network issues promptly.
- Responsible in the coordination of mails with the NOC manager before sending out to clients.
- Responsible for the efficient management of customer complaints and escalation as may be appropriate.
- Perform any other task as designated by the NOC manager.
- Degree in Electrical Engineering /Telecommunication/Computer science /Computer Engineering or equivalent.
- Minimum two years relevant experience
- Good knowledge of network performance/configuration parameters and their interpretation and use.
- Team player, and able to also work with own initiative
- Strong Customer Relationship Management Skills.
- Dynamic and Creative; Ability to assimilate quickly and act decisively.
- Professional and Positive Approach
- Strong verbal, written and interpersonal communication skills.
- Result oriented, able to work independently and under pressure
- Open minded approach to solving problems and dealing with new challenges.
Candidates who meet the stated requirements should forward CV of not more than three (3) pages in Microsoft Word or PDF, saved with candidate’s name to vacancies@phase3telecom.com . Position applied for should be the subject of the email.
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